Employee Technology Support

Welcome To Employee Technology Support Center

Please click on the scenario which best describes your situation:

ATTENTION:

Thank you for contacting Rogers. If you’re calling about resetting your SJRB password or unlocking your account, please visit PasswordReset for self-service assistance.

Welcome to the new Employee Technology Support Centre. The former ETS and ETOC teams have merged to provide a unified support model for all Rogers employees and contractors.
Self-Serve First … Our support model prioritizes self-serve tools to ensure prompt handling of issues that can’t be resolved through self-serve.

Support Channels:

Techspace: A self-serve knowledge base with thousands of updated articles, including those for legacy Shaw application.
Chat & Callback: Start with our virtual assistant for step-by-step guidance. If needed, you’ll be connected to a live technician. Tailored stories are available for call centre employees and legacy Shaw applications.
Phone Support: Limited to access and identity issues that can’t be resolved through knowledge articles or the virtual agent. Authentication via corporate mobile phone or VP-submitted form is required. Call us at 1-800-668-8737.
Walk-up Support is available at some sites to help you with technology issues. Please consult this list of sites to find a site near you.

ACCESS / LOGIN ISSUES:

An employee, contractor, or vendor whose password has expired or is locked:
- With access to a device with a Multi-Factor Authentication use reset.rogers.com to reset your password.
- Without access to a device with an active Multi-Factor-Authentication account must have Vice President approval to get support. Please contact your manager to arrange for your departmental Vice President to submit VP Approval Form (Approval Form For Access And Identity Related Requests). Note that this form will also allow Vice presidents to assign delegates to complete this task.

MFA Set-Up Policy (multi-factor authentication)

Please note that you no longer require assistance from Employee Technology Support (ETS) to add an additional device for MFA. As long as you are on a trusted network (i.e. Corporate Wi-Fi, VPN) and are using a trusted device (i.e. Rogers-provisioned computer), you can perform this task on your own.

Please go to aka.ms/setupmfaif you need to set up MFA or modify your settings. See KB0016867 for more detailed set-up instructions.

Note: The MFA set-up page mentioned above is not currently available for Mac users.

STATUS AND FOLLOW-UP:

Visit our "Get Status" page on Techspace to get the latest info on your incident and request.

GENERAL SUPPORT:

Techspace contains over 2500 Knowledge articles and detailed walk-throughs to help you with issues or questions that you may have. From Teams to Vision21, you will find an article.
Initiate a Chat session with our virtual assistant Anita to get step-by-step instructions to solve common issues or to be directed to a technician.