Welcome To Employee
Technology Support Center
Self-Serve First … Our support model prioritizes self-serve tools to ensure prompt handling of issues that can’t be resolved through self-serve.
SJRB Computer Migration:
- If you received an email regarding the SJRB Migration and require
assistance, please select the “SJRB Tenant Migration and Zscaler” topic in AssistMe
Support Channels:
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My ServiceHubA self-serve knowledge base with thousands of articles and where you go to chat with the AssistMe virtual agent. In My ServiceHub, click on the red circle at the bottom right hand corner.
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By the way if you tried to access Techspace and got a message that you do not have the right permissions, that means the page you are looking for as been moved to My ServiceHub. Please go to My ServiceHub and search for the article you were trying to access by it's title or KB number.
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Chat & Callback: Start with our virtual assistant AssistMe for step-by-step guidance. If needed, you’ll be connected to a live technician.
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Phone Support: Limited to access and identity issues that can’t be resolved through knowledge articles or the virtual agent.
Authentication via corporate mobile phone or VP-submitted form is required. Call us at 1-800-668-8737.
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Walk-up Support is available at some sites to help you with technology issues. Please consult this list of sites to find a site near you.
ACCESS / LOGIN ISSUES:
- An employee, contractor, or vendor whose password has expired or is
locked:
- With access to a device with a Multi-Factor Authentication use reset.rogers.com
to reset your password.
- Without access to a device with an active
Multi-Factor-Authentication account must have Vice President
approval to get support. Please contact your manager to arrange
for your departmental Vice President to submit VP Approval Form (Approval Form For Access
And Identity Related Requests). Note that this form will also
allow Vice presidents to assign delegates to complete this task.
MFA Set-Up Policy (multi-factor authentication)
Please note that you no longer require assistance from Employee
Technology Support (ETS) to add an additional device for MFA. As long as
you are on a trusted network (i.e. Corporate Wi-Fi, VPN) and are using a
trusted device (i.e. Rogers-provisioned computer), you can perform this
task on your own.
Please go to aka.ms/setupmfaif
you need to set up MFA or modify your settings. See KB0016867
for more detailed set-up instructions.
Note: The MFA set-up page mentioned above is not currently
available for Mac users.