EMPLOYEE TECHNOLOGY SUPPORT

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ATTENTION:

Thank you for contacting Rogers. If you’re calling about resetting your SJRB password or unlocking your account, please visit PasswordReset for self-service assistance.

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Assistance for M365 migration:

Visit the M365 Migration Hub or TechSpace.
Chat with our virtual assistant, Anita.

If you are unable to access the Hub, Techspace or Anita and need help with access, identity and hardware issues, contact Rogers at 1-800-668-8737.
In order to maintain reasonable wait times, please note that phone service is limited to issues that can't be resolved through Self-Serve or Chat.

For updates on any Major Incidents impacting IT Applications or Productivity tools please visit: ANNOUNCEMENTS

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ACCESS / LOGIN ISSUES:

• An employee, contractor, or vendor whose password has expired or is locked:
  • With access to a device with a Multi-Factor Authentication use reset.rogers.com to reset your password.
  • Without access to a device with an active Multi-Factor-Authentication account must have Vice President approval to get support. Please contact your manager to arrange for your departmental Vice President to submit VP Approval Form (Approval Form For Access And Identity Related Requests). Note that this form will also allow Vice presidents to assign delegates to complete this task.
• A third-party call center employee which uses a Citrix connection to enter the Rogers workspace whose account has expired or is locked. Use RAPID within your Citrix Workspace. If you are unable to access RAPID, you may alternatively use the VP Approval Form.

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MFA Set-Up Policy (multi-factor authentication)

Please note that you no longer require assistance from Employee Technology Support (ETS) to add an additional device for MFA. As long as you are on a trusted network (i.e. Corporate Wi-Fi, VPN) and are using a trusted device (i.e. Rogers-provisioned computer), you can perform this task on your own.

Please go to aka.ms/setupmfaif you need to set up MFA or modify your settings. See KB0016867 for more detailed set-up instructions.

Note: The MFA set-up page mentioned above is not currently available for Mac users.

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STATUS AND FOLLOW-UP:

Visit our "Get Status" page on Techspace to get the latest info on your incident and request.

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GENERAL SUPPORT:

• Techspace contains over 2500 Knowledge articles and detailed walk-throughs to help you with issues or questions that you may have. From Teams to Vision21, you will find an article.
OR
• Initiate a Chat session with our virtual assistant Anita to get step-by-step instructions to solve common issues or to be directed to a technician.